Refund policy

SIWA Refund & Returns Policy

At SIWA, we want you to love what you wear. If something isn't right, we're here to make it easy.

Eligibility

  • Returns are accepted within 48 hours of delivery.
  • Items must be unused, unworn, and in original condition, with all tags and packaging intact.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Custom or made-to-order pieces
  • Items marked as Final Sale
  • Gift cards

How to Request a Return

  1. Email hello@thesiwaman.com with your order number and reason for return.
  2. We'll confirm eligibility and share return instructions within 2 business days.
  3. Pack the item securely in its original packaging and send it to the address provided.

Refunds

  • Once we receive and inspect the returned item, we'll notify you of approval status.
  • Approved refunds are processed to your original payment method within 7–10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

  • Need a different size or style? Let us know when you request your return — we'll prioritize getting the right piece to you.

Damaged or Defective Items

  • If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos. We'll cover the cost of return shipping and send a replacement or full refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of damage or fulfillment error on our part.

Questions? Reach us at hello@thesiwaman.com — we're happy to help.