Refund policy

Siwa Man Refund & Returns Policy

We want you to love what you wear. If something isn't right, we'll make it easy to sort out.

Eligibility

  • Returns and exchanges are accepted within 48 hours of delivery.
  • Items must be unused, unworn and in original condition, with all packaging intact.
  • Please have your order number (or the phone number you ordered with) ready.

Items we can't accept back

  • Custom or made-to-order pieces
  • Items marked as Final Sale
  • Gift cards

How to request a return or exchange

  1. Message us using the WhatsApp chat button on our website, call 0702 535 353, or email hello@thesiwaman.com. Tell us your order number and the reason.
  2. We'll confirm eligibility and how to return the item within 2 business days.
  3. Pack the item securely in its original packaging and send it back as we advise.

Exchanges

Want a different piece or chain length? Tell us when you contact us and we'll prioritise getting the right piece to you.

Refunds

  • Once we receive and inspect the item, we'll let you know if your refund is approved.
  • Approved refunds are paid within 7–10 business days: to your original payment method for M-Pesa or card payments, or by M-Pesa for cash on delivery orders.
  • Delivery fees are non-refundable unless the return is due to our error (wrong or faulty item).

Damaged or faulty items

If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos. We'll cover the return and send a replacement or give you a full refund.

Return delivery costs

You cover the cost of sending a return to us, unless the item was damaged, faulty or not what you ordered.